Children's Online Privacy Protection
Loyalita does not knowingly collect Personal Information from users who are under 13 years of age.
Information Recorded and Use:
Loyalita will have access to third party personal information provided by you as part of using Loyalita services such as contacts in your GMail Mail account. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Loyalita and solely as part and parcel of your use of Loyalita services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver a one time email. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. Loyalita is not responsible for the Personal Information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Loyalita services and to help us provide you the best possible service.
Contents of your User Account
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website. We link this automatically collected data to other information we collect about you.
Cookies and Other Tracking Technologies
We use temporary and permanent cookies to enhance your experience of our Loyalita services. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. Technologies such as: cookies, beacons, tags and scripts are used by Loyalita and our partners [such as reseller partners], affiliates, or service providers [such as analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting/ Re-Targeting
We partner with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you may opt-out by clicking here (or if located in the European Union click here). However, you will continue to receive generic advertisements on other websites that display advertisements.
Links from our website
You can log in to our site, if option available, using federated authentication providers such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form.
With whom we share Information
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Loyalita services to you and are bound by confidentiality obligations.
Your Choice in Information Use
Notification of Changes
Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to our website. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Loyalita is not responsible for the Personal Information users elect to disclose.
Control over personal data is a fundamental right of every individual. With organizations across the world collecting customer data to enable them to provide services, it becomes important that companies manage data in a transparent manner with the customer’s consent.
GDPR, stands for “General Data Protection Regulation”. It is one of the most important changes made to data privacy regulations in the last two decades. It establishes a new framework for handling and protecting the personal data of EU-based residents and is in effect since January 1st, 2019. It provides the citizens of the EU greater control over their personal data and assures them that their information is protected.
Does GDPR affect you?
Although GDPR is a data protection framework for the citizens residing in the EU, it also applies to all companies that handle personal data of individuals from the EU. This means that almost every major corporation in the world will need to be ready when GDPR comes into effect. If you or your organization stores and processes personal data in connection to services or goods offered in EU, then the laws applies to you as well. Also, in the the event of infringement of these laws, you can face fines and penalties from 10 million to 20 million dollars or 2% to 4% of the annual revenue of the organization depending upon whichever is higher.
Our commitment to GDPR
We are fully GDPR compliant since the 1st of January 2019. Over the past few months, multiple internal teams have been working towards making sure that we are aligned to the GDPR framework. Also, we’ve built product features for greater privacy and data control. You can learn about our organization wide efforts for GDPR here
As an organization, Loyalita has always implemented and practiced processes which ensure that customer data is stored and processed in ways necessary only to serve our customers in the best possible way. Our privacy, security and data storage policies are also streamlined with the GDPR goals and objectives. Know more about the privacy and security policies here
GDPR Readiness Initiatives at Loyalita
Loyalita is committed towards upholding the underlying principles of GDPR and here are some of the initiatives we’ve undertaken
Customer's Personal Data with Loyalita
Privacy by Design and Default
Programs, projects, and processes at Loyalita are aligned to Privacy Principles right from the inception of an idea or project, thereby supporting Privacy by Design and Default principles.
Individual Rights, Subject Access, and Communication
The GDPR program thoroughly evaluates how Loyalita, both as a data controller and processor, is placed with its existing procedures for readiness to
- Provide rights of individuals under GDPR
- Assist customers in responding to data access requests from individuals.
Features built for GDPR readiness
Right to be Forgotten
Loyalita lets you delete employee/manager data permanently. You can delete the employee/manager’s profile and all the data associated with it like tickets raised by them, team huddle discussions, phone conversations, chats, satisfaction ratings provided, topics created and discussions in forums.
A delete or an export request from a customer would have to be routed via the admin who validates if the requestor is genuine.
End-User Profile Deletion
Loyalita currently supports the deletion of end-user profile information with an option of soft delete as well as permanent delete which will erase all associated data like tickets, forums, calls and so on. Know more about how to delete end-user profile here
Employee Profile Deletion
We currently support the deletion of Agent profile information with soft delete and permanent delete options where all their contributions like knowledge base articles, tickets and team huddle discussions are anonymized and all PII (Personally Identifiable Information) is deleted forever.